Privacy Policy

1. Introduction

Tranquility Pages ("we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or communicate with us.

We operate primarily in Canada and comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as international privacy standards where we serve authors globally.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number, mailing address)
• Project details and manuscript information
• Payment and billing information
• Communication preferences
• Workshop and event registrations
• Testimonials and feedback (with your consent)

2.2 Information Automatically Collected

• Website usage data and analytics
• IP address and general location information
• Browser type and device information
• Pages visited and time spent on our site
• Referral sources

2.3 Information from Third Parties

• Social media profile information (if you choose to connect)
• Professional references (with consent)
• Publishing platform data (for authors we work with)

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide publishing services, editing, design, and support
• Communication: To respond to inquiries, send updates, and maintain our relationship
• Project Management: To track progress, schedule meetings, and coordinate deliverables
• Payment Processing: To process payments and maintain financial records
• Marketing (with consent): To send newsletters, promotional materials, and relevant updates
• Website Improvement: To analyze usage patterns and enhance user experience
• Legal Compliance: To meet our legal and regulatory obligations
• Business Operations: To maintain records, provide customer support, and improve our services

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery (editors, designers, printing services)
• Professional Partners: With publishing platforms, distributors, and marketing services (with your consent)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice)
• Emergency Situations: To protect the safety and rights of individuals or our organization

All third parties who receive your information are bound by confidentiality agreements and are required to protect your data according to the same standards we maintain.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage systems and regular backups
• Staff training on privacy and security practices

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any significant security breaches as required by law.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal and contractual obligations)
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Complaint: File a complaint about our privacy practices

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days or as required by applicable law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active client records: For the duration of our relationship plus 7 years
• Financial records: 7 years from the end of the tax year
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months (anonymized after 14 months)
• General inquiries: 2 years from last contact

8. International Data Transfers

As we serve authors globally, your personal information may be processed and stored in different countries. When we transfer information outside of Canada, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant privacy authorities
• Standard contractual clauses approved by privacy regulators
• Consent for specific transfers when appropriate
• Equivalent privacy protections in the destination country

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and gather usage analytics. Types of cookies we use include:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and choices
• Marketing cookies: Used for relevant advertising (with consent)

You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to active clients and subscribers
• Providing notice during your next interaction with our services

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us: